At reggaemerchandise.com, we aim to provide our customers with the a great experience and complete satisfaction with our products. Unfortunately, sometimes errors occur so it’s important that we have a policy that strives to resolve issues in a reasonable, fair, and expeditious manner. Please review our refund policy below:

1. Incorrect or Defective Order: If you receive an incorrect or defective order, we apologize for the inconvenience. Please contact our customer support team within 14 days of receiving the product, and we will arrange a replacement for you at no additional cost. We may require you to provide photographic evidence or return the incorrect item, depending on the situation. The replacement order will be processed and shipped to you as quickly as possible.
2. Returns for Refund: If you are unsatisfied with your purchase for any reason other than an incorrect or defective order, we accept returns within 14 days of receiving the product. Please note that the customer is responsible for covering the shipping costs associated with returning the product to us.
3. Returns for Exchange: Contact our customer support team within 14 days of receiving the product and provide the necessary details. We will guide you through the process of placing a replacement order. Please note that the customer is responsible for covering the shipping costs associated with returning the product to us.

To initiate a return, please contact our customer support team, and they will guide you through the process. The returned product must be unused, in its original condition, and with any tags intact. Once we receive the returned item and verify its condition, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7 days.

Please note that personalized or custom-made products are not eligible for returns or refunds unless there is a manufacturing defect or an error on our part.

General Notes:

• It is important to ensure that you provide accurate and complete information when placing an order to minimize the chances of errors or sizing issues.
• Refunds will be issued in the original currency of the transaction.
• We reserve the right to refuse any returns or refunds if the product does not meet our return policy requirements.
• For any further inquiries or assistance regarding our refund policy, please contact our customer support team.

We appreciate your understanding and cooperation. Your satisfaction is our priority, and we will do our best to resolve any issues that may arise. Thank you for choosing us!